We are unable to cancel or refund orders that have already been fulfilled or are irreversible, but if there is a legitimate problem with the fulfillment of your order then we will of course provide you with an option to refund it. If you incorrectly submitted certain transaction and/or recipient information, then please notify us immediately at help@oxigenusa.com and we will see if we can correct your order but please note that we are not responsible for refunding orders with incorrectly-submitted details.