On our website, in the bottom right corner green colored chat option is available.  If the chat option shows “Chat with us- Agent Available” this means you can join chat and one of our agent will be available to assist you. If in case the chat option shows “Leave us a message” then this means at the moment our agent is not available, so you can leave us a message or can email us at help@oxigenusa.com  mentioning your issue and our agent will get back to you within 24 hours.