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Knowledge base
FAQs
Recharges & Bill Payments
17
Why hasn't my recharge/payment been sent yet, I thought you said it was instant?
Which mobile operators are supported for prepaid mobile recharges?
My recipient has switched operators through the MNP program but has the same mobile number. How can I now recharge the same number of a different operator?
Which mobile operators does OxigenUSA.com support for postpaid mobile payments?
Does OxigenUSA.com also provide Landline Phone Bill Payments?
View all 17
Sign Up
6
How do I register on OxigenUSA.com?
I don’t have an account on OxigenUSA.com. Can I still use your services?
Why should I sign in using my Facebook account?
I was referred to Oxigen USA by a friend. What do I do now?
Do you keep me updated with status notifications throughout the Sign-Up process.
View all 6
Change Account Information
3
How do I change my registered Email Address?
How can I change my Password?
I have forgotten my password. What should I do?
Service Offering
5
Why should I try Oxigen USA?
What are the fees I will have to pay for using Oxigen USA?
What services does Oxigen USA offer?
Do you offer a reward point style system for utilizing services?
What are our Customer Service hours?
Send Gifts
10
How would my recipient know that I have sent a gift to them?
How will I know that my gift has been delivered?
Can I change the order details?
Can different types of gifts be delivered together?
Will my cake look exactly like it does in the picture?
View all 10
Transfer Money
6
What is the process to request a money transfer?
What are my limitations on transfer amounts?
What method of payment does it accept for money transfer?
How long does it take for money to transfer?
Do you charge any fee for money transfer?
View all 6
Reward Points
2
How do I earn Reward Points?
How can I use my Reward Points?
Payment
5
What methods of payment does OxigenUSA.com accept for Bill Payments and Gifts?
Is it safe to use my credit card on OxigenUSA.com?
If a service has not been fulfilled by OxigenUSA.com, can I initiate a refund for it?
How long does it take to get a refund?
What types of payment does Oxigen USA accept for Money Transfers?
Security
7
How secure is OxigenUSA.com?
What does that green padlock icon in my Address bar mean?
How does Oxigen protect against unauthorized use of my account?
What can I do to help protect the security of my account?
What should I do if I receive a notification that my email address or password has changed but I didn’t do it?
View all 7
Contact Oxigen
4
How and when can I contact Oxigen?
What if no one is available to answer my call or LiveChat?
When can I expect the resolution of my issue?
How can I join live chat?
Business Money Transfer
3
What is business money transfer service all about?
How can I register for Business Money transfer?
What is the process to request my first business money transfer?
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