Oxigen USA Customer Care

Recharges & Bill Payments 17

• Why hasn't my recharge/payment been sent yet, I thought you said it was instant?
• Which mobile operators are supported for prepaid mobile recharges?
• My recipient has switched operators through the MNP program but has the same mobile number. How can I now recharge the same number of a different operator?
• Which mobile operators does OxigenUSA.com support for postpaid mobile payments?
• Does OxigenUSA.com also provide Landline Phone Bill Payments?

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Sign Up 6

• How do I register on OxigenUSA.com?
• I don’t have an account on OxigenUSA.com. Can I still use your services?
• Why should I sign in using my Facebook account?
• I was referred to Oxigen USA by a friend. What do I do now?
• Do you keep me updated with status notifications throughout the Sign-Up process.

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Change Account Information 3

• How do I change my registered Email Address?
• How can I change my Password?
• I have forgotten my password. What should I do?

Service Offering 5

• Why should I try Oxigen USA?
• What are the fees I will have to pay for using Oxigen USA?
• What services does Oxigen USA offer?
• Do you offer a reward point style system for utilizing services?
• What are our Customer Service hours?

Send Gifts 10

• How would my recipient know that I have sent a gift to them?
• How will I know that my gift has been delivered?
• Can I change the order details?
• Can different types of gifts be delivered together?
• Will my cake look exactly like it does in the picture?

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Transfer Money 6

• What is the process to request a money transfer?
• What are my limitations on transfer amounts?
• What method of payment does it accept for money transfer?
• How long does it take for money to transfer?
• Do you charge any fee for money transfer?

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Reward Points 2

• How do I earn Reward Points?
• How can I use my Reward Points?

Payment 5

• What methods of payment does OxigenUSA.com accept for Bill Payments and Gifts?
• Is it safe to use my credit card on OxigenUSA.com?
• If a service has not been fulfilled by OxigenUSA.com, can I initiate a refund for it?
• How long does it take to get a refund?
• What types of payment does Oxigen USA accept for Money Transfers?

Security 7

• How secure is OxigenUSA.com?
• What does that green padlock icon in my Address bar mean?
• How does Oxigen protect against unauthorized use of my account?
• What can I do to help protect the security of my account?
• What should I do if I receive a notification that my email address or password has changed but I didn’t do it?

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Contact Oxigen 4

• How and when can I contact Oxigen?
• What if no one is available to answer my call or LiveChat?
• When can I expect the resolution of my issue?
• How can I join live chat?

Business Money Transfer 3

• What is business money transfer service all about?
• How can I register for Business Money transfer?
• What is the process to request my first business money transfer?